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Student Charges: FAQs

Are there charges at Student Health and Wellness?

Student Health and Wellness provides care for all UVA students that pay the comprehensive fees with their tuition. There is no charge for visits with care providers as they have been pre-paid with tuition as mandatory fees. However, there are charges for medications, lab tests, supplies for certain treatments, immunizations and allergy injections, and copies of your medical record.

Once my bill has been charged to my student account, how can I pay?

You can view and pay your bill online through UVAPay. Follow this link for more information about UVAPay and the student account.

How can I be reimbursed by my insurance provider?

Students can print a “walkout statement” for services that Student Health and Wellness charges for by using the HealthyHoos patient portal. Reimbursements for applicable charges depend on your plan’s benefits. Contact your insurance company directly for more information. As a patient, it is your responsibility to know and understand your insurance plan benefits. Any pre-authorization, deductibles, co-insurance, or co-payment amounts prior to any visit are also your responsibility. Not all services are covered in all insurance contracts. If your insurance plan does not cover a service or procedure, you are responsible for payment of these charges. For example, charges in the category "Billed by Student Health and Wellness" are not able to be submitted to Virginia Medicaid for reimbursement as those claims may only be processed by a Medicaid provider. 

Will Student Health and Wellness submit a claim to my insurance provider?

The Laboratory and Pharmacy located in the Student Health and Wellness building are satellites of UVA Health and will file prescription and lab charges to most insurance companies. SHW currently participates as a provider in the UVA Aetna Student Health Plan and will file claims for all services provided within SHW, including labs and x-rays. If you do not have the Aetna Student Health Plan, charges received for services other than prescriptions and selected labs (such as immunizations or supplies) will be placed on your student account and cannot be billed to your insurance. You can submit your walkout statement (receipt of SHW services) to your insurance provider for reimbursement.

Will Student Health and Wellness need my social security number?

SHW neither requests nor stores social security numbers

Is the cost for care with providers at UVA Health the same as with Student Health and Wellness?

No. UVA Health and UVA Student Health and Wellness are separate facilities. Services and billing are managed differently. When scheduling a visit outside go SHW, ask about charges when making your appointment.

Can I get a prescription filled at the Pharmacy if it’s not from a SHW provider?

Yes. We will need an original prescription from the physician, not a refill. For more information, please call the UVA Health Pharmacy at SHW at (434) 924-1544. The pharmacy accepts most insurance plans.

Who is a local, in-network provider for my insurance plan?

Depending on your particular insurance plan, you may be covered by services rendered at UVA Health. UVA Health is a participating provider for many plans, but Student Health and Wellness is only contracted with Aetna Student Health.

I was told that the University of Virginia is a participating provider with my plan?

UVA Health does participate in many plans, including Virginia Medicaid, Tri-care, BCBS, etc. Student Health and Wellness is separate from UVA Health. SHW is part of the academic side of the University of Virginia, and is governed by Division of Student Affairs, not UVA Health.

Why has my graduation and/or registration been blocked due to an unpaid Student Health and Wellness charge?

If your charge is not paid by the due date, your SIS account will be blocked until you have paid the amount per Student Financial Services requirements.

Do students enrolled in Summer Session have to pay a fee to obtain access to Student Health and Wellness services?

Just as you pay fees along with tuition in the fall and spring, Summer Session students pre-pay for use of Student Health and Wellness services with their tuition. If you are NOT enrolled in Summer Session, continuing students may receive services by paying a summer fee per clinic per day. This summer fee is usually $10.00 per appointment.

Can I still go to Student Health and Wellness for my health care needs after I graduate?

No. Students who have graduated are not eligible for Student Health and Wellness services unless they go on to pursue graduate studies at UVA. Students should plan to complete their care at SHW no later than one week after graduation. Students can speak with their SHW provider to obtain a referral elsewhere for care or treatment if they are not continuing to study at UVA.

Will my medical claim be filed to Virginia Medicaid?

The Laboratory and Pharmacy located in the Student Health and Wellness building are satellites of UVA Health and therefore will file prescription and lab charges to Virginia Medicaid. However, Student Health and Wellness does not accept nor file Virginia Medicaid claims for charges such as injectables, supplies, immunizations and allergy injections, and copies of your medical record. These charges will be placed on your SIS account.

Who should I call if I have billing questions?

For questions regarding lab charges, please contact Patient Financial Services (PFS) at (434) 243-1930. For questions regarding charges other than labs, contact Student Health and Wellness Billing at (434) 243-2794. To access your walkout statement, login the HealthyHoos patient portal using Netbadge.

Will I be charged if I do not show up for my appointment?

Yes. If you have an appointment with:

  • Medical Services and/or Health Promotion (nutrition, WahooWell) and we do not see or hear from you at least one hour before your scheduled appointment time, your student account will be charged the $25 late fee.
  • CAPS, students must cancel their appointment by 8 AM the day of their scheduled appointment to avoid a no show charge of $25.