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CAPS: Emergency and Crisis Care

All students are eligible for emergency assessments and/or consultation. 
  • For life-threatening emergencies: Call 911. The UVA Health Emergency Room is located at 1215 Lee St, Charlottesville, VA 22908.

For a digital copy of this page's information view this PDF.


24/7 TalkNow via Phone or Video

TalkNow through TimelyCare allows you to virtually meet with an urgent care counselor 24 hours a day, 7 days a week through the TimelyCare web or mobile app platform. You will be connected to the counselor in a matter of minutes. Follow these easy steps to get connected:

  1. Go to Download the TimelyCare app or use their web-based platform.
  2. Use your student email address to sign up.
  3. Click “Get Care.”
  4. Click "TalkNow" and follow the instructions on the screen.
  5. Experiencing connection or technical difficulties? Call (833) 484-6359 (monitored 24/7.)

Weekdays, 8:30am to 4:30pm

Students may walk in to CAPS to meet with the counselor every Monday through Friday, 8 AM - 4:30 PM. Students can Call CAPS 24/7 at 434-243-5150 to speak to a counselor about an urgent mental health concern.
For an emergency walk-in consultation:

  1. CAPS is located on the fourth floor of the Student Health and Wellness building at 550 Brandon Ave.
  2. The SHW building is accessible by foot, bus, bike, and car. Patient parking is available.


To connect with a counselor by phone 24/7: Call CAPS at (434) 243-5150

24/7 Concerns

Faculty, staff, parents, or community members concerned about a student who needs immediate attention can call:

  • UVA Dean On-Call for non-clinical crisis support:
    • During business hours (M-F, 8-5): (434) 924-7133
    • After-hours + weekends, emergencies and urgent concerns: (434) 924-7166
  • CAPS for confidential, clinical support: (434) 243-5150

Additional Resources

  • Sexual Assault Resource Agency (SARA): (434) 977-7273
  • National Suicide Prevention Lifeline: 1 (800) 784-2433 or 1 (800) 273-8255
  • Crisis Text Line: Text HOME to 741741. Students of Color can text STEVE to 741741.
  • Trevor Lifeline (LGBTQ): (866) 488-7386 or text “trevor” to 202-304-1200 (7 Days/Week, 3pm–10pm EST).
  • Region Ten Emergency Services: (434) 972-1800