Medical Services: FAQs

Our building is located at 550 Brandon Ave (right off of Jefferson Park Ave) and is accessible by foot, bike, bus, or car. Our parking garages are located on Monroe Lane, which runs parallel to our building, and patients and visitors should use the P1 parking garage entrance.

Please plan to arrive at least 10 minutes before your scheduled appointment. Medical Services is located on the second floor of the SHW building. Check in with the front desk staff when you arrive. 

During the academic year, Student Health and Wellness (SHW) is open Monday through Friday from 8 a.m. to 5 p.m. At all other times, a health care provider is on call and can be reached by calling (434) 297-4261. Summer and break (spring break, summer break, etc.) hours are Monday through Friday, 8 a.m. to 4:30 p.m. Visit our location and hours page to learn more.

In an emergency or life-threatening situation, call the Charlottesville-Albemarle Rescue Squad at 911 from any phone on Grounds. Be sure to tell the operator the nature of your emergency. Visit our after hours and emergencies page to learn more.

If SHW is closed and you need to speak to someone about an urgent concern or problem, care providers are always on call at (434) 297-4261.

You may receive care at the UVA Health Emergency Department. As with other services received outside of Student Health and Wellness, you will be financially responsible for ED services, co-payment or co-insurance that is not covered by your health insurance plan.

We encourage you to make an appointment, to make the best use of your time. If you have an urgent need and no appointment, call us at (434) 924-5362 or walk-in to the Medical Services lobby and speak with the front desk staff. We have a triage system whereby you can see or speak with a care provider who will advise you, refer you for same-day care, or suggest a scheduled appointment.

Student Health and Wellness does not provide “medical excuse notes” to students for absences from classes, labs, studios or exams, or for missed deadlines due to short-term illness, injury, or other clinical appointments. This is consistent with the University of Virginia Honor Code and allows us to dedicate our resources to the care of our patients. This policy is also consistent with the recommendations of the American College Health Association. Learn More.

Graduates must conclude their care by the end of the week following their graduation from UVA.

All degree-seeking enrolled students, are eligible to apply for the Hoo Needs Help Emergency Fund. Hoo Needs Help exists to support students who need assistance with unexpected, unforeseen, and unavoidable emergency expenses. These may be expenses related to situations such as accidents, illness, theft, fire damage, food insecurity, or temporary housing needs. Learn more here.