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Emergency and Crisis Services

All UVA students are eligible for emergency assessments and/or consultation.

FOR LIFE-THREATENING EMERGENCIES: Call 911 from on or off Grounds. The UVA Health Emergency Room is located at 1215 Lee St, Charlottesville, VA 22908

Looking for a digital copy or printout of the information below? Download this PDF.

24/7 - TalkNow through TimelyCare via Phone or Video:

TalkNow allows you to virtually meet with an urgent care counselor 24 hours a day, 7 days a week through the TimelyCare web or mobile app platform. Follow these easy steps to get connected:

  1. Go to Download the TimelyCare app or use their web-based platform.
  2. Use your student email address to sign up.
  3. Click “Get Care”
  4. Click TalkNow and follow the instructions on the screen
  5. Experiencing connection or technical difficulties? Call (833) 484-6359 (monitored 24/7)

Monday - Friday, 8:30am to 4:30pm - Emergency Walk-In Consultation or Phone Service at CAPS:

Students may walk in to CAPS to meet with the counselor on-call every Monday through Friday, 8:30 AM - 4:30 PM. A CAPS on-call counselor is also available for emergency consultation by phone every Monday through Friday from 8:30 AM - 4:30 PM.
For an emergency walk-in consultation:

  1. CAPS is located on the fourth floor of the Student Health and Wellness building at 550 Brandon Ave.
  2. The SHW building is accessible by foot, bus, bike, and car. Patient parking is available. Use these directions for directional guidance and parking information for the SHW building.

To connect with the on-call counselor by phone:

  1. Call CAPS at (434) 243-5150
  2. Ask to speak with the counselor on-call.

24/7 - Concerns about a Student:

Faculty, staff, parents, or community members concerned about a student who needs immediate attention can call:

  • The Office of the Dean of Students (ODOS) Dean On-Call for non-clinical crisis support:
    • During business hours (M-F, 8-5): (434) 924-7133
    • After-hours + weekends, emergencies and urgent concerns: (434) 924-7166
  • CAPS On-Call for confidential, clinical support: (434) 243-5150

 Additional Crisis Response and Support