CASS on Call (CoC) program (formerly referred to as the “Dean on Call” program) is a 24/7/365 phone line reserved for urgent non-clinical student needs that cannot wait until the next business day.
The CoC program is staffed by members of the Care and Support Services team. While we do not provide the same services as our colleagues in local police departments, academic programs/schools, Housing and Residence Life, and mental health care providers, we do often partner with these colleagues—either immediately or through follow-up during business hours—to connect students with the right level and type of urgent after-hours care as needed.
Not sure whether your need can be best supported by CoC? Review the “Additional After-Hours Support” resources below for more support and response options.
Connect with CASS on Call
Monday-Friday, 8 a.m. to 5 p.m.:
Phone: (434) 924-7133
After Hours:
University Police Department
Phone: (434) 924-7166 (ask for CASS on Call)
What We Do
- Provide non-clinical consultation to determine appropriate resources and referrals in the following areas:
- Significant Illness/Injury
- Urgent mental health concerns
- Safety resources
- Appropriately engaging with parents or emergency contacts
- Securing short-term emergency housing
Additional After-Hours Support
- Experiencing an acute or life-threatening injury or illness? Call 911
- Have an immediate safety concern? Call 911
- Concerned that a friend/classmate/student is missing? Call 911
- Interested in reporting something concerning in the UVA community? Submit a JRI
- Have an academic/registration/SIS hold question? Contact your Advisor or Academic Dean
- Experiencing a significant concern in your on-Grounds housing assignment? Call your RA or SR
- Experiencing an acute mental health concern or in need of a mental health assessment? Counseling & Psychological Services (CAPS) has providers available at (434) 243-5150. Students can also access TimelyCare's "TalkNow" service to speak to a mental health professional in minutes, anytime.
- Could a student benefit from general outreach and support for their long-term success? Email [email protected]
- Questions? (434)-924-7133 [email protected]