Detailed information about the UVA Aetna Student Health Plan can be found on the website or by calling UVA's Aetna Student Health Customer Services Department at 1 (800) 466-3027. You can also stop by Student Health and Wellness and speak to a UVA representative in our office on the second floor. Ask for Insurance and Billing Manager Kellie Gildersleeve or the Insurance Assistant Rukmini Gopinath. They can be reached at [email protected] or by calling (434) 243-2702.
- What is the easiest way to enroll in the Aetna Student Health Plan?
If you wish to enroll in the summer program please contact [email protected].
- What is the UVA Aetna Student Health Plan Policy Group Number?
The policy number is 812806.
- If I'm an International student, can I use the Aetna Student Health Plan outside of the U.S.?
International Students may use the Aetna Student Health Plan outside the U.S.
To reach On Call International any time, visit the Aetna Student Health webpage or call 1-866-525-1956 (U.S. or Canada) or 1-603-328-1956 (collect — anywhere).
- Do students have to enroll in the Aetna Student Health Plan?
No. However, the University requires all students to have health insurance, and encourages them to compare current their coverage to the UVA Aetna Student Health Plan.
- Is there a special enrollment option if a student loses health insurance coverage during the academic year?
You might qualify for a Special Enrollment Period if you or anyone in your household lost qualifying health coverage in the past 30 days OR expects to lose coverage in the next 30 days. Coverage losses that may qualify you for a Special Enrollment Period:
- Losing job-based coverage
- Losing COBRA coverage
- Losing individual health coverage for a plan or policy you bought yourself
- Losing eligibility for Medicaid or CHIP
- Losing coverage through a family member
If you think you may qualify for a special enrollment period based on the above information, please email [email protected] to request enrollment into the Aetna Student Health plan within 30 days of losing current insurance coverage.
- Is there a special enrollment option for qualifying life event changes?
If you experience certain types of life changes — e.g. having a baby, adopting a child, getting married, and/or adding a dependent — you may qualify for a special enrollment in the Aetna Student Health plan for the rest of the plan year.
- A student must first be enrolled in the Aetna student health plan before adding dependents to the plan. Please allow for processing time of 5-7 days.
- If adding a dependent to the health insurance plan, please go to UVA Aetna Student Health Plan website, choose enroll, login using your UVA student email address and birth date, and then follow directions after choosing "loss of coverage" or "qualifying life event."
- If applicable, a loss/end of coverage document will need to be obtained, uploaded, and submitted with a request to add a dependent.
- For more information review our Qualifying Life Event Step by Step Tutorial
- What are the associated costs with enrolling dependents for Aetna Student Health Plan coverage?
2023-2024 Rates: Annual
- Student: $3,673
- Spouse: $3,673
- One Child: $3,673
- Two or More Children: $7,346
A student must first be enrolled in the Aetna student health plan before adding dependents to the plan. Please allow for processing time of 5-7 days. If you are adding dependents for the Fall 2023/24 or Spring 2024, you may do so during the insurance verification timeline by following our guide here..
- Are all student classifications at UVA eligible to enroll in the Aetna Student Health Plan?
No. Only students charged the comprehensive fees with their tuition are eligible to purchase the Aetna Student Health plan. Full time comprehensive fees include Comprehensive Fees-VA, Comprehensive Fees -NOGS VA, Comprehensive Fees-NVA, Comprehensive Fees-NOGS NVA and Comprehensive Fees-OffGr Res, as listed in SIS. Any student with questions regarding eligibility should contact Student Health and Wellness at (434) 243-2702 or email [email protected].
- If I have the UVA Aetna Student Health Plan, do I need a primary care physician (PCP)?
Aetna Student Health partners with Aetna's national PPO (Preferred Provider Organization) with more than 1,000,000 providers, pharmacies, and facilities, including the care providers at Student Health and Wellness (SHW).
- How will I be billed for the Aetna Student Health Plan?
The Aetna Student Health Plan charge will be viewable to students in SIS and will have a due date. Like other charges on a student's SIS account, failure to pay the full cost of the Aetna Student Health Plan premium will result in a registration block, which will prevent registration for the next semester of classes.
- Can I cancel my enrollment in the Aetna Student Health Plan?
If you withdraw from school within the first 31 days of a coverage period, you will not be covered under the Policy and the full premium will be refunded, less any claims paid. If you withdraw from school for any reason other than joining the armed forces, Aetna won't refund your premium. Instead, you’ll continue to be insured until your coverage period runs out for which premium has been paid. You will be insured for the coverage period for which you are enrolled, and for which premium has been paid.
If graduating in December, you may request a refund for the Spring semester and cancel your plan at the end of the Fall semester by sending an email to [email protected]. We will verify your graduation date in SIS prior to issuing the credit to your student account. Please refer to the Plan Design and Benefits Summary in your online Aetna portal for more information regarding eligibility, coverage dates, premium rates and applicable deadlines.
- Are substance use disorder and behavioral health treatments covered under the Aetna Student Health Plan?
Yes. If medically necessary, substance use disorder and behavioral health treatments will be covered. Generally, the extent of coverage may depend on what type of treatment is provided on an inpatient or outpatient basis. Refer to your insurance brochure or call the Aetna customer service number on your Aetna ID card. You may also call Counseling and Psychological Services (CAPS) at (434) 924-5556.
- Where can I learn more about the administration of the Aetna Student Health Plan?
Aetna Student Health administers the University of Virginia student health insurance plan. Aetna Student Health has more than 30 years of experience in student health insurance. It employs more than 300 individuals focused on all aspects of student health insurance. Aetna Student Health partners with over 200 colleges and universities on a fully-insured basis and is the largest student health administrator in the country. It proudly points to the fact that they retain a majority of their college clients and enrolled students each academic year and that it insures more than 500,000 students and dependents nationwide. Aetna Student Health members are provided access to preferred providers through the nationwide Aetna network.
In 2001-2002, Aetna Student Health, then known as The Chickering Group, was first selected to administer the University’s student health plan following an open and competitive Request for Proposal (RFP) process. The selection committee consisted of University faculty, students, and administrators. Aetna Student Health was awarded a three-year contract, which expired on August 24, 2005. The contract included an option that permitted two one-year renewal periods. The University exercised both options for renewal, causing the original contract to expire in August 2007.
In 2006, the University conducted another open and competitive RFP for the student health plan. The selection committee, which again consisted of University faculty, students, and administrators, awarded Aetna Student Health the contract for the 2007-2008 plan year with annual options for renewal over the next 14 years. Following comprehensive review of the plan and negotiations to ensure a competitive rate, the University exercised its options for renewal by executing a contract with Aetna Student Health for the last nine plan years. Following the same process, the University exercised option for renewal for the 2023-2024 plan year.